Privacy Policy — How 12jl16 Protects Your Data

12jl16 ("we," "us," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data you provide to us when you register for, access, or use the 12jl16 platform (the "Platform"), including our website, mobile-optimised interface, and all associated services.

By creating an account, depositing funds, placing wagers, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions. In the event of any conflict between the two documents, the terms of this Privacy Policy shall govern with respect to data protection matters.

12jl16 collects several categories of personal information in order to provide, operate, secure, and improve our services. The types of information we collect include:

Account Registration Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are at least 21 years old)
• Philippine mobile phone number
• Email address
• Residential address (street, barangay, city, province, postal code)
• Username and password (password is stored in hashed, non-reversible form)

Identity Verification Documents

• Government-issued identification (e.g., passport, driver's licence, UMID, postal ID, or other Philippine national ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or photograph for biometric verification purposes (where applicable)

Financial and Transaction Data

• Payment method details (GCash mobile number, PayMaya account, bank account number, etc.)
• Deposit and withdrawal transaction history
• Wagering activity, game session logs, and win/loss records
• Bonus and promotional redemption history

Technical and Usage Information

• IP address, device type, operating system, and browser version
• Geolocation data (to confirm you are physically located within the Philippines)
• Session duration, pages visited, clickstream data, and referral sources
• Log files, error reports, and diagnostic data

Communications

• Support ticket history, live chat transcripts, and email correspondence with 12jl16
• Survey responses and feedback submitted voluntarily

12jl16 uses your personal information for the following purposes:

• Account Management: To create, maintain, and secure your 12jl16 player account.
• Identity Verification: To verify that you are at least 21 years old, that the identity you provided is accurate, and to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Payment Processing: To process deposits, withdrawals, and financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment channels.
• Game Operation: To enable you to place wagers, participate in games, track your balance, and process winnings.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, collusion, cheating, money laundering, and other violations of our Terms & Conditions.
• Regulatory Compliance: To comply with applicable gaming regulations, tax reporting obligations, and lawful requests from PAGCOR, the National Privacy Commission, or other Philippine regulatory authorities.
• Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide assistance via live chat, email, or phone.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and updates about new games or features (you may opt out of marketing communications at any time).
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the overall functionality and user experience of the 12jl16 platform.
• Responsible Gaming: To monitor your gaming behaviour and enforce deposit limits, loss limits, self-exclusion requests, and other responsible gaming controls you have activated.

Under the Philippine Data Privacy Act of 2012 and general data protection principles, 12jl16 processes your personal information on the following legal bases:

• Consent: You have provided explicit consent by accepting this Privacy Policy and creating a 12jl16 account.
• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions that govern your use of the Platform.
• Legal Obligation: We are required by law to collect and retain certain information to comply with Philippine gaming regulations, AML/KYC requirements, tax laws, and lawful orders from regulatory authorities.
• Legitimate Interests: We process certain data to protect the security and integrity of our Platform, prevent fraud, and improve our services, provided such processing does not override your fundamental rights and freedoms.

12jl16 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under strictly limited circumstances:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) receive limited transaction information necessary to process your deposits and withdrawals.
• Game Providers: Third-party game studios and live casino operators may receive anonymised or pseudonymised session data for the purpose of operating licensed games on the Platform.
• Identity Verification Services: We may use third-party KYC/AML verification providers to authenticate your identity documents and comply with regulatory requirements.
• Technology Partners: Cloud hosting providers, content delivery networks (CDNs), and IT security vendors who support the infrastructure and operation of the Platform. These partners are contractually bound to protect your data and use it only for the purposes we specify.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philip pine authorities may require us to disclose certain personal information to fulfil legal obligations, respond to lawful court orders, or support regulatory investigations. 12jl16 will comply with such requests to the extent required by applicable Philippine law.
• Professional Advisers: Lawyers, accountants, auditors, and insurers who require access to certain personal information in the course of providing professional services to 12jl16, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 12jl16's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

In all cases where we share your data with third parties, we apply appropriate contractual safeguards — including data processing agreements — to ensure your information is handled with the same level of care and security that 12jl16 applies internally.

12jl16 implements a multi-layered security framework designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the 12jl16 platform is encrypted using 256-bit SSL/TLS technology. This includes login sessions, deposit and withdrawal transactions, and all support communications.
• Encryption at Rest: Sensitive data stored in our databases — including identity documents and payment method details — is encrypted using industry-standard algorithms.
• Password Security: Account passwords are never stored in plain text. We use adaptive cryptographic hashing functions to store password credentials in a non-reversible format.
• Two-Factor Authentication (2FA): Players are encouraged — and in some cases required — to enable 2FA on their accounts. This adds a second layer of verification beyond your password.
• Access Controls: Access to personal data within 12jl16's internal systems is restricted on a strict need-to-know basis. Staff with data access undergo background screening and are bound by confidentiality agreements.
• Intrusion Detection and Monitoring: Our platform is monitored 24/7 by automated security systems designed to detect and respond to suspicious access patterns, brute-force attempts, and other threat vectors.
• Regular Security Audits: 12jl16 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the Platform.

Despite these measures, no method of electronic transmission or storage is 100% secure. If you suspect that your account has been compromised, please notify us immediately at [email protected] and change your password without delay.

12jl16 retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, accounting, and reporting obligations.

• Active accounts: Personal data is retained for the full duration of your account's active status plus any mandatory regulatory retention period thereafter.
• Closed or suspended accounts: Following account closure or suspension, we retain relevant personal data for a minimum of five (5) years in accordance with Philippine AML recordkeeping requirements and applicable gaming regulations.
• Transaction records: Financial and wagering transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

Once the applicable retention period has expired and there is no legal requirement to retain the data further, 12jl16 will securely delete or anonymise your personal information so that it can no longer be associated with your identity.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 12jl16:

• Right to be Informed: You have the right to know what personal data 12jl16 collects about you, how it is used, and with whom it is shared. This Privacy Policy fulfils that obligation.
• Right of Access: You may request a copy of the personal information 12jl16 holds about you, including a description of the purposes for which it is processed.
• Right to Rectification: If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings.
• Right to Erasure: Subject to applicable legal and regulatory retention obligations, you may request the deletion of your personal information. Note that we may be required to retain certain data even after an erasure request where legal obligations apply.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe mechanism in our emails.
• Right to Data Portability: You may request a copy of the personal data you have provided to 12jl16 in a structured, commonly used, and machine-readable format.
• Right to Damages: You have the right to seek compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully processed personal information, subject to applicable law.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 30 calendar days. We may require you to verify your identity before processing a request to ensure we do not disclose or modify data at the request of an unauthorised person.

12jl16 uses cookies and similar tracking technologies to improve your experience on the Platform, maintain your login session, remember your preferences, and gather analytical data about how the Platform is used.

The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly. These enable login sessions, security features, and core Platform functionality. They cannot be disabled without impairing Platform operation.
• Analytical Cookies: Help us understand how players navigate the Platform — which pages are visited most frequently, how long players spend on particular sections, and where errors occur. This data is aggregated and used to improve the Platform.
• Functional Cookies: Remember your preferences, such as your chosen language, game filter settings, and notification preferences, so you do not need to reconfigure them on each visit.
• Security Cookies: Support fraud detection and session integrity checks, helping us identify suspicious access patterns in real time.

You may control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the Platform, but some functionality may be limited. Note that disabling essential or security cookies may affect your ability to log in or complete transactions securely.

The 12jl16 platform integrates with a number of third-party services in order to operate effectively. These include payment processing partners, game studio providers, identity verification services, cloud hosting infrastructure, and analytical tools. Each third-party service provider is carefully vetted and is required to maintain data protection standards consistent with applicable Philippine law.

Where third-party services set their own cookies or collect data directly from your browser or device, those practices are governed by their own privacy policies. 12jl16 has no control over and accepts no responsibility for the privacy practices of independent third-party services that operate outside of our direct contractual relationship.

Please note that the 12jl16 platform does not contain links to external third-party websites. If you navigate away from 12jl16 of your own accord, any personal data you provide on external sites is outside the scope of this Privacy Policy.

12jl16's primary operations are based in the Philippines, and we store most player data on servers located within or connected to Philippine-region cloud infrastructure. However, certain technical service providers — including cloud infrastructure partners and game studio operators — may process or store data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, 12jl16 ensures that such transfers are subject to appropriate contractual safeguards, including data processing agreements that impose data protection standards equivalent to those required by Philippine law. We do not transfer personal data to jurisdictions without adequate data protection frameworks unless such safeguards are in place.

The 12jl16 platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you are not permitted to register for an account, deposit funds, or use any feature of the Platform.

If 12jl16 becomes aware that a user who has provided personal information is under the age of 21, we will immediately suspend the account, void any associated wagering activity and winnings, and take steps to securely delete the personal information provided, except where retention is required by law.

If you believe that a minor has registered on 12jl16 or that a minor has access to an adult player's account, please contact us immediately at [email protected]. We take underage gambling prevention extremely seriously and will act on all credible reports promptly.

12jl16 reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of material changes via email or through a prominent notice displayed on the Platform at least 7 days before the changes take effect, where reasonably practicable.

The "Last Updated" date at the top of this document will be revised each time changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Your continued use of the 12jl16 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with a material change, you must stop using the Platform and contact our support team to initiate account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 12jl16 handles your personal information, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform
• Coverage: Serving all regions across the Philippines — from Metro Manila, Quezon City, and Makati to Cebu, Davao, and beyond

We aim to acknowledge all data privacy requests within 3 business days and provide a full response within 30 calendar days. For urgent security concerns, please indicate "URGENT — DATA PRIVACY" in your email subject line so our team can prioritise your request accordingly.